Terms of Service

a. Scope of License

Licensor grants to you a nontransferable license to use Nova on any compatible devices that you own or control. This EULA will govern any content, materials, or services accessible from or purchased within Nova as well as upgrades provided by Licensor that replace or supplement the original Service, unless such upgrade is accompanied by a separate EULA.

You may not distribute or make Nova available over a network where it could be used by multiple devices simultaneously without proper licensing. You may not transfer, redistribute or sublicense Nova. You may not copy (except as permitted by this license), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of Nova, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law).

b. Consent to Use of Data

You agree that Licensor may collect and use technical data and related information - including but not limited to technical information about your device, system and application software, account activity, agent configurations, conversations, generated outputs, integration activity, and interaction patterns - that is gathered periodically to facilitate the provision of software updates, product support, credit accounting, and other services to you related to Nova.

Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. For more information about our data practices, please review our Privacy Policy.

c. Termination

This EULA is effective until terminated by you or Licensor. Your rights under this EULA will terminate automatically if you fail to comply with any of its terms. Upon termination, you must cease all use of Nova and destroy all copies of materials from the Service in your possession. Licensor may suspend or terminate access, including credit balances and API keys, for violation of these Terms.

d. External Services

Nova may enable access to Licensor's and/or third-party services and websites (collectively and individually, "External Services"), including without limitation search providers, AI model providers, cloud storage, email delivery, messaging platforms, and social media platforms used for publishing or automation. You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services, and shall not be liable for any such third-party External Services.

Data displayed by Nova or External Services, including but not limited to web search results, agent outputs, captions, messages, files, and automation outcomes, is for general informational and operational purposes only and is not guaranteed by Licensor or its agents. You will not use the External Services in any manner that is inconsistent with the terms of this EULA or that infringes the intellectual property rights of Licensor or any third party.

You agree not to use the External Services to harass, abuse, stalk, threaten or defame any person or entity, and that Licensor is not responsible for any such use. External Services may not be available in all languages or in your region, and may not be appropriate or available for use in any particular location. You are solely responsible for complying with the terms of any third-party platform you connect or publish to through the Service.

e. Prohibited Uses

You agree not to use Nova for any unlawful purposes or in any way that could damage, disable, overburden, or impair the Service. Prohibited uses include but are not limited to:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Spreading malware or harmful code
• Attempting to gain unauthorized access to other systems, accounts, or agents
• Using the service for spam or unsolicited communications
• Engaging in activities that could harm minors
• Scraping, doxxing, or harassing individuals
• Violating the terms of service of websites, platforms, or APIs you interact with through Nova
• Sharing login credentials, API keys, or integration access in a manner that circumvents licensing or security controls

f. No Warranty

You expressly acknowledge and agree that use of Nova is at your sole risk. To the maximum extent permitted by applicable law, Nova and any services performed or provided by Nova are provided "as is" and "as available," with all faults and without warranty of any kind, and Licensor hereby disclaims all warranties and conditions with respect to Nova and any services, either express, implied, or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and of noninfringement of third-party rights.

No oral or written information or advice given by Licensor or its authorized representative shall create a warranty. Should Nova or services prove defective, you assume the entire cost of all necessary servicing, repair, or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.

g. Limitation of Liability

To the extent not prohibited by law, in no event shall Licensor be liable for personal injury or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, failed publications or messages, inaccurate agent outputs, or any other commercial damages or losses, arising out of or related to your use of or inability to use Nova, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Licensor has been advised of the possibility of such damages.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

h. Export Restrictions

You may not use or otherwise export or re-export Nova except as authorized by United States law and the laws of the jurisdiction in which Nova was obtained. In particular, but without limitation, Nova may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List.

By using Nova, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use Nova for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

i. Governing Law

This Agreement and the relationship between you and CIVAI shall be governed by the laws of the State of Delaware, excluding its conflicts of law provisions. You and CIVAI agree to submit to the personal and exclusive jurisdiction of the courts located within the State of Delaware, to resolve any dispute or claim arising from this Agreement.

If you are accessing Nova from outside the United States, you acknowledge that you are importing Nova into your country and agree to comply with all applicable local laws and regulations.

j. AI, Agents, and Automation Disclaimer

Nova utilizes artificial intelligence, agents, tools, research, and automation technologies. You acknowledge that:

• AI-generated content, messages, files, reports, and agent actions may not always be accurate, complete, or appropriate
• Automated actions performed by Nova (including publishing, messaging, or API calls to connected accounts) are executed based on your instructions and at your direction
• You are responsible for reviewing and verifying outputs and actions before or after they are used or published on your behalf
• Licensor is not responsible for the consequences of automated actions, third-party platform enforcement, or reliance on AI outputs obtained through the Service

k. Credits, Subscription, and Payment Terms

If you purchase credits, a subscription, or other paid access to Nova:

• Fees are charged in advance and are non-refundable except as required by law
• Subscriptions, if offered, automatically renew unless cancelled before the renewal date
• You may cancel a subscription at any time through your account settings or by contacting support, subject to the applicable billing period
• Price changes will be communicated in advance and take effect at your next renewal or purchase
• Credits are consumed by usage of billable features according to the rates shown in the Service; unused credits may expire or be non-transferable as stated at purchase

l. Accounts, API Keys, and Access

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you create API keys or connect integrations, you remain responsible for their use. Licensor may revoke access that appears compromised or abusive.

m. Intellectual Property

Nova and all related intellectual property rights are owned by CIVAI. This license does not grant you any rights to use CIVAI's or Nova's trademarks, service marks, or logos. Subject to these Terms and applicable third-party rights, you retain ownership of content you lawfully submit to the Service; you grant Licensor a limited license to host, process, and display that content as needed to operate Nova.

n. Modifications to Terms

CIVAI reserves the right to modify this EULA at any time. Material changes will be communicated to users through the Service or via email. Your continued use of Nova after such modifications constitutes acceptance of the updated terms.

o. Severability

If any provision of this EULA is found to be unenforceable or invalid, the remainder of the EULA shall remain in full force and effect.

p. Contact Information

For questions about this EULA, please contact us at:

Email: hello@civai.co
Website: https://nova.civai.co

Effective Date: January 2025 · Last Updated: August 2026